Question 1

What is your rewards programme?

Accepted Answer

For every £1 you spend, you earn 1 reward point, so make sure you subscribe to the site! These reward points translate into special offers, like money off your orders for you to redeem over time. It is important to us that we look after our existing customers.

Question 2

Why should I subscribe to the e-mail list?

Accepted Answer

So, this is an exciting one! The e-mail list is currently being built so that I can make sure that it is my existing customers who find out the latest new releases and special offers. I want to look after the people on my e-mail subscription list and they are my priority.

The e-mails I send out will vary from general updates, to check-ins, to special offers, to behind the scenes. I want to welcome you into my business, so sometimes the things I send out will have nothing to do with my selling something, and more to do with putting something out into the world. Also, I need to know what my customers want, what they love, what they hate, in order for me to make sure that I am always prioritising them, and one of the best ways for me to gather that information, is through an e-mail subscription list. Yes, that means the odd survey, but I promise, I will keep it short!

If this sounds like an e-mail you would like to receive, then at the bottom of the page is the subscription option - looking forward to seeing you again!

Question 3

Why can't I pre-order items?

Accepted Answer

It is possible for me to add  pre-order option to the website, but it will then require a full payment for the piece that has been pre-ordered. As some pieces can take weeks to make, I thought it best to instead include a 'notify me when back in stock option'.

Please do register to be notified when an item is back in stock: as soon as you do so, I will be notified and this item I can then add to my list of pieces to make. This means that I only make stock that people really love. It can take several weeks for me to complete a piece, but once I have completed it, I will update the stock on the website so that you receive an e-mail to let you know that it is back in stock.

Frequently asked questions

What is your rewards programme?

Why should I subscribe to the e-mail list?

Why can't I pre-order items?

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